Shipping policy

SHIPPING POLICY

Last updated: 

ORDER PROCESSING
Orders are processed within {{1–3}} business days (Monday–Friday, excluding
holidays). Orders placed after {{5 PM ET}}, on weekends, or on holidays begin
processing the next business day. You'll receive a confirmation email
immediately after ordering, and a second email with tracking once your order
ships.

DELIVERY ESTIMATES (after processing)

6 to 12 working days 

These are estimates provided by our carriers, not guarantees. Customs
inspections, weather, carrier backlogs and peak seasons can extend them.

SHIPPING RATES
Rates are calculated at checkout based on destination and order weight.
Free standard shipping on orders over $99. Any duties or taxes are
not included in the shipping rate unless stated at checkout.

TRACKING
A tracking number is emailed within 24–48 hours of dispatch. It can take
3–5 business days for the first carrier scan to appear — this is normal
and doesn't mean the parcel is lost. Orders with multiple items may ship in
separate parcels at no extra cost to you.

CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties, taxes and customs fees
charged by the destination country. These are the customer's responsibility
and are not included in our prices or shipping charges unless collected at
checkout. We cannot declare orders as gifts or under-declare their value.

DELAYS AND LOST PACKAGES
If your order hasn't arrived 7 business days past the delivery estimate,
contact us with your order number. We'll open an investigation
with the carrier, which can take up to 10 business days to resolve. If the
parcel is confirmed lost, we'll send a replacement or issue a full refund.

INCORRECT OR INCOMPLETE ADDRESSES
Please double-check your address at checkout. We can amend an address within
12 hours of ordering if the parcel hasn't shipped — email us right away.
Parcels returned to us because of an incorrect or incomplete address may
require a reshipping fee.

REFUSED OR UNCLAIMED PARCELS
Parcels refused at delivery or left unclaimed at a pickup point are returned
to us. We'll refund the order minus the original shipping cost and any return
charges applied by the carrier.

DAMAGED IN TRANSIT
Inspect your order on arrival. If anything is damaged, message us within
48 hours with photos of the item and the outer packaging. We'll send a
replacement or refund you — no return shipping required in most cases.

CHANGES AND CANCELLATIONS
Orders can be modified or cancelled within 12 hours of purchase, provided
they haven't entered dispatch.